Frequently Asked Questions (FAQ) — Owl Village Harajuku

Booking, session length, touching & holding, photos, allergies, access.

Animal Welfare

Owls with attention signs such as "Do not touch" and "During break" are still being trained or resting, so please do not touch them and just watch them. Even if you do shoot it is okay.

It may become panic and to stimulate the owl in a loud voice and quick movement. When stroking the owl, from showing the palm of the hand to the owl, please give gently stroked his head. And, because the owl would be surprised, mobile phones and electronic devices will be asked to set to silent mode.

Our store is on health management, we have divided the food and beverage space and Owl space. Please do not bring in food and drink to the owl space.

Please tell us to staff when you want to put into the hands of the owl. Please be careful not to put in the bare hands of the owl. We offer a dedicated gloves. In addition, although when you are put in the hands of the owl staff has been attached to the side, please be careful so as not to close a small species to absolutely large species. Small owl is a predator interest to large species. It is not helpful and would have been gripped by the powerful claws of birds of prey, please do not get close each other.

It is free to take a photo. However, because there is a risk that the owl loses vision, use of flash and auxiliary light is strictly prohibited. please turn off the flash function. In addition, the camera before taking pictures of the owl to take test shots toward the floor, please confirm that the flash is turned off. Also, shooting equipment such as selfie stick may stimulate owls, so please do not use them.

Toilet there is some fixed location, but you can not basically control. Please come to the store with clothes and the shoes which can become dirty, because you may become dirty. In our shop we offer cape slippers. When you wish, please say to us.

・Those who are drunk, we refuse to enter the store. ・To visit us before, who has been in contact with wild birds does not offer any shop. ・If you have a cold (especially cough), please wear the mask. ・Customers of elementary school and junior high school students, please come to the store by a protector companion.

Store are all non smoking. Your understanding, thank you for your cooperation.

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Frequently Asked Questions (FAQ)
​ Owl Village Harajuku

Do I need a reservation?

Reservations are recommended. Walk-ins are welcome when seats are available, but you may be asked to wait. Please arrive on time—late arrivals may be shortened to keep the schedule. If 10 minutes pass after your time with no contact, the booking may be treated as a cancellation. Same-day no-shows or cancellations without notice are charged 100% of the fee.

 How long is the experience?

Our system is a 60-minute rotation. You’ll spend time in the owl room with staff support (approx. 15–50 minutes depending on the course), then relax in the café area. We’ll let you know about five minutes before the next group arrives.

Can I touch or hold the owls?

With staff support, some owls can perch on your arm. Please follow instructions at all times and touch gently with the back of your hand. Do not grab, pull feathers, or put fingers near the beak. For safety, remove dangling jewelry and secure loose clothing.

Can I take photos or videos?

Yes—please turn off the flash. Selfie sticks and tripods are not allowed inside the owl room. Our staff will be happy to help take a photo for you.

Is owl feeding available?

Feeding is offered only at set times and may be limited for animal welfare. Please ask staff on the day; availability is not guaranteed.

Are children allowed?

Ages 13 and over: May interact with the owls if calm, gentle, and following staff instructions.
Ages 8–12: Interaction is allowed only with an accompanying adult present and under staff guidance.
Ages 7 and under: Interaction is possible only if the child is being held by an accompanying adult and under close staff supervision — please consult our staff first.
​Important: For the owls’ welfare, we may pause or decline interactions regardless of age if a guest is crying, shouting, upset, or unable to remain calm. Thank you for your understanding.

 I have animal allergies—can I visit?

There may be bird dander (feather dust) in the owl room. If you have animal—especially bird—allergies, please decide carefully whether to visit. If you begin to feel unwell, please notify staff immediately; we can call an ambulance, but we cannot accept liability or provide compensation.

What drink or food is included? Do you serve alcohol?

One drink is included in the “touching course.” We do serve alcohol, but for safety and animal welfare, guests who are visibly intoxicated cannot enter the owl room or handle owls. We may refuse alcohol service or participation if a guest appears impaired. Outside food and drink are not permitted; please do not bring your own alcohol.

What payment methods do you accept?

We accept major credit cards and Japanese yen (cash). Contactless payments are available for many cards and wallets.

 How do I get there?

We are about a 2-minute walk from Harajuku Station (Takeshita Exit). Please arrive 5–10 minutes early to check in smoothly.

 What languages do you support?

Staff support is available in English and Japanese. For other languages, we can use translation AI/apps to assist and will do our best to explain. Please note that accuracy may vary; showing key details on your phone (name, booking time, questions) helps us support you quickly.

Are there any rules I should know before visiting?

For everyone’s safety and comfort: no smoking, running, or loud voices; follow staff instructions; use hand sanitizer before entering; strong perfumes are discouraged. Please read our House Rules before your visit

CAN I CANCEL MY RESERVATION?

Please cancel by the day before your reservation.
There is no cancellation fee if you cancel by then.
Same-day cancellations or no-shows will be charged ¥3,800 per person.
Please make sure to contact us by email: [email protected]

What if I forgot to cancel my reservation?

If you missed canceling and did not show up (same-day or no-show), a ¥3,800 per person fee applies.
Please pay the fee here → [Pay Cancellation Fee] and contact us at [email protected]